1. Definitions

“Company” or “We” or “Us”: RYOBI
“Data Subject” or “User”: Means the person to whom any personal information relates. This includes website visitors, customers, and any individual whose information we collect.
“Personal Information”: Means any information that can identify a person, directly or indirectly, including but not limited to names, contact details, financial information, and online identifiers.
“Processing”: Any operation performed on personal information, including collection, storage, use, and disposal.
Other definitions (as needed): Include definitions for terms like “Competent Person,” “Operator,” etc., if relevant, similar to the original document.

2. Introduction

RYOBI operates an online store where customers can purchase products/services.
We understand the importance of privacy and are committed to protecting the personal information of our users.
This Privacy Policy outlines how we collect, use, and safeguard your information.
We acknowledge the importance of data privacy and strive to comply with relevant data protection laws.

3. Objective

The objective of this policy is to explain how we protect user’s personal information, obtain consent, and prevent unauthorized disclosure.

4. Core Principles

5. Consent

We obtain user consent for the collection, processing, and sharing of their information, as required.
Consent will be obtained when information is collected, and if the purpose changes, new consent will be requested.

6. Collection, Processing, and Sharing of Information

We collect personal information when users:
- Register an account.
- Place an order.
- Contact us.
The types of information we collect may include:
- Contact information (name, email, address).
- Payment information.
- Order details.
- Website usage data.
We may share information with:
- Delivery services.
- Payment processors.
- Other third-party service providers necessary for our operations.
We ensure that any third parties we share data with have their own privacy policies in place.
We will only collect personal information directly from the data subject, unless an exception applies under the relevant privacy law.

7. Storage of Information

We take reasonable measures to protect personal information from loss, misuse, and unauthorized access.
These measures include:
- Secure databases.
- Firewalls.
- Regular security assessments.

8. Disposal of Data Subject’s Information

We retain personal information only as long as necessary for the purposes for which it was collected or as required by law.
When no longer needed, we will securely dispose of the information.
Methods of disposal include:
- Secure deletion of electronic data.
- Shredding of physical documents.

9. Internet and Cyber Technology

This section outlines our policies regarding the use of our website, email, and other online systems.
It includes rules for:
- Acceptable use.
- Password security.
- Email usage (prohibiting inappropriate content).
- Protection of handheld devices.
- Anti-virus measures.
- Physical access control to our systems.

10. Usage Data, Tracking Technologies and Cookies

We may collect usage data automatically when users interact with our website.
This may include IP addresses, browser type, pages visited, and other diagnostic data.
We use cookies and similar tracking technologies to enhance user experience and analyze website traffic.
Users can control cookie settings in their browsers.

11. Third-Party Operators

We may share personal information with third-party service providers (operators) to perform services on our behalf.
We take steps to ensure these operators protect user information.
We will obtain consent and enter into operator agreements where necessary.

12. Banking Details

We offer various payment methods for customer convenience.
Customers’ financial information is subject to the terms and conditions of the payment processors used.
We are not liable for data breaches that may occur on those platforms.

13. Direct Marketing

We will not share personal information with third parties for their direct marketing purposes.
We may send promotional emails to our customers.
Customers can opt out of receiving marketing communications.

14. Data Classification

We classify information based on its sensitivity to ensure appropriate protection.
This helps us manage data security and access controls.

15. Rights of the Data Subject

Users have the right to:
- Withdraw consent.
- Object to processing.
- Access their personal information.
- Request correction or deletion of their information.
We will respond to user requests in accordance with applicable data protection laws.
Include FORM 1 & 2

16. COVID-19 (If Applicable)

If you collect health-related information due to COVID-19 requirements, include a section explaining this.
Be specific about what information is collected, how it’s used, and with whom it might be shared (e.g., health authorities).

17. Information Officer

Designate an Information Officer responsible for overseeing data protection compliance.
Provide their contact information.

18. Data Breach Procedures

Outline the steps we will take in the event of a data breach, including:
- Assessment of the breach.
- Notification to affected parties and authorities.
- Remedial actions.

19. Availability and Revision

This policy will be available on our website.
We will update this policy as needed to reflect changes in our practices or legal requirements.

Important Considerations

Legal Compliance: Ensure the policy complies with all applicable data protection laws in your jurisdiction (e.g., GDPR, CCPA, POPIA).
Clarity and Readability: Use clear, concise language that is easy for users to understand.
Specificity: While aiming for generality, you’ll need to add specific details about your store’s practices (e.g., the exact types of data you collect, the names of specific third-party providers).
Regular Review: It’s crucial to review and update your privacy policy regularly to maintain compliance and reflect changes in your business.

Privacy Policy

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